Warranty Policy

Home Support Warranty Policy

Warranty Period

Product Warranty Duration
Audio Products 12 Months
Home Video Products 12 Months
Tronsmart QC Chargers 18 Months
Tronsmart Power Banks 18 Months
Tronsmart Cables 18 Months

Warranty Details:

  • Tronsmart Pakistan will replace a product under warranty for any manufacturing defects or any problems that arise from normal use and we will replace it with the same model. If the model is discontinued or out of stock, we will offer a similar or upgraded model.
  • Tronsmart Pakistan provides different warranty periods for different product lines from the purchase date.
  • Customers can request after-sale service from Tronsmart Pakistan by providing a completed Tronsmart warranty card, purchase invoice, or order number.

The warranty does not cover:

  • Artificial damage such as charging using harmful power levels or using unapproved accessories.
  • Any defects or damages caused by improper use include but are not limited to the operation which doesn’t comply with the warranty or notes shown in the product specifications. For example, disassembling the sealed product shell will void the warranty.
  • Any defects or damage caused by other behaviors which cannot be controlled by Tronsmart Pakistan.
  • Ordinary wear and tear.
  • Products not purchased from tronsmart.pk.